About: As pharmaceutical supply chains continue to expand and grow in complexity, creating safe, resilient, and learning-driven operations has never been more important. Human and Organizational Performance (HOP) offers a framework for understanding how people actually work within complex systems - and how organisations can respond to incidents and failures in ways that strengthen, rather than weaken, safety performance.

In this PSCI webinar, our speakers will demystify HOP through real stories, practical examples, and behavioural science insights. Participants will explore what a HOP response to failure looks like in practice, how it differs from other safety approaches, and how adopting HOP principles can enhance both operational reliability and worker well-being across the supply chain.

Speakers:

• Andrea (Andy) Baker
  Andrea Baker is a leading practitioner of Human and Organizational Performance (HOP), with experience implementing HOP principles across global manufacturing, assembly, and distribution environments. She has supported more than 90 companies across 9 industries and 16 countries in embedding operational learning. Andrea co-authored Bob’s Guide to Operational Learning and co-hosts A HOP Podcast.
• Matt Florio
  Matt Florio brings a background in education, training, and executive leadership to the HOP space, helping organisations understand and apply HOP concepts beyond traditional safety contexts. He has partnered with 34 companies across 10 industries and is a co-host of A HOP Podcast.